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From the Library Suggestion Box
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McHenry Library Addition
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 Nice building but you forgot paper towels in the restrooms. We didn't forget them: we hid them. The paper towel dispensers are mounted under the mirrors, cleverly out of sight. We could claim it was out of environmental concern--cutting down on paper waste--but it we really aren't that cunning. It turns out it was just one of those clever ideas that doesn't work. Even when you know the secret, it takes a few seconds to remember where they are. contact: suggest@library.ucsc.edu 25 April 2008
 Would like to request a payphone or other OFF campus phone service available to patrons, both during and before and after regular library hours. They removed the pay phone from the lobby of the old McHenry last year, they say because of low use. As a consequence we didn't hold out much hope of service being restored in our temporary setting. Now it appears, "The Phone Company" is getting out of the pay phone business entirely (see link to the right). The best we can manage is to provide a free campus phone in the lobby but we realize that it doesn't meet all the needs of our users. AT&T Announces Intention to Withdraw from Pay Phone Business by End of 2008 posted:
22 April 2008
 Will we be getting new furniture or are we sticking with the "retro" (if we pretend to be chic) or "shabby" (if we're actually realistic) old stock? Or, actually, is Ma McHenry into "shabby chic"? Shabby? We prefer to think of them more as "classics," firmly in the retro modern style of the 50s & 60s that is making a comeback.

More to the point, the budget for the building project included funds for new furniture for the addition but not for the old building once it is renovated. Until we can raise money to buy new furniture for the renovated building, we have to plan to reuse the existing furniture once we re-occupy the old building. We needed to put it somewhere while the renovation occurs and this seemed like a good way to stage the furniture replacement process.

In the meantime, think of the old furniture as recycled and appreciate that, for a little while at least, we're keeping the old stuff out of the landfill and not cutting down trees or skinning helpless vinyls to produce new furniture.

posted:
22 April 2008
 Will we have private study rooms available? We'll have plenty group study rooms (but not the individual graduate carrels) once the renovation is complete in two years. However, during this phase, while the collections and staff are crammed into half our usual space, future group studies are housing library staff members. http://library.ucsc.edu/mlar/ posted: 25 April 2008
Services:
Uh, yeah, before you took away the MA Box, it had probably two years worth of questions in it. So, what happened to those? Instant clean slate for McHenry? And, uh, do you actually ever reconsider policy based on these suggestions, or do you basically just use them as a soap box to justify non-responsiveness? Just curious. A sincere answer will be most satisfying. I'm sending this November 18 2007, and I'll be curious to see how fast you post a response. Uh, after some asking around, I'm still a little unclear on the last days of Ma Box. It appears Ma just faded away. The person who eventually removed the box doesn't recall finding any unanswered items. We introduced our online suggestion box less than a year after, so if there was a "clean slate" it was likely a small one.

And, uh, we do really want your suggestions. If there is something that's not working and we can fix it, we'll try. Every do-able suggestion is passed onto the person or department involved. That's the sincere answer, really.

On the other hand, we assume that library users are savvy enough to understand the nature of a suggestion box, that there may be reasons--good, bad or inevitable--that things are the way they are, or that for every person that says "it's too cold" there is another who writes, "it's too hot." Sometimes it's just a place to vent.

Finally, uh, speed kills.
suggest@library.ucsc.edu 4 December 2007
Where can I get change for the Library printing service? UPDATE: As of Fall 2007, the Library switched to the campus Slug Copy Card system for printing in McHenry and Science & Engineering libraries. You still need a $1 bill to purchase a card and we still do not have changers that will break a larger bill into singles, but adopting the campus Slug Copy Card system does provide some added flexibility--for instance, you can use coins to add value to a card--and eliminates the confusion of having two incompatible systems.

Slug Copy Card dispensers only accept bills -- $1 to purchase a card and $1, $2, $5, $10, & $20 bills to add value -- and do not give change. Now you also can add value to cards with bills and coins using the card readers connected to copiers.

We have tried, unsuccessfully, to get change machines that will dispense paper dollars. Until we can find some other way around the problem, you'll need to bring $1 bills when you come to the Library to be sure to be able to print.

On the other hand, you might want to consider alternatives to printing in the Library. For most online articles and other search results, you can send found items to your email account and print it at another location. Or, you can download items to your USB drive from most Library computers.
What do I need to print in the library? updated:
19 November 2007
Is it at all possible that the library would not charge such an expensive fine for journals and books on reserve? This is a complicated issue and therefore the answer is correspondingly complex, but here's the short version:

1) Library fine rates are not arbitrary, but carefully regulated with outside involvement overseeing how charges are set.

2) Fines are meant to help motivate users to return items on-time. This is especially crucial with high-use, course-critical reserves materials. In that sense, reducing fines would be counterproductive and would hurt other users who would not be able to use items if they aren't returned on time.

3) The amount of fines is irrelevant to those (the vast majority) who manage to return items on time. Borrowers have ultimate control over how much they have to pay.

4) If you believe you are being billed by mistake (i.e., you believe you returned the item on time) or when you were late due to circumstances beyond your control, there is an appeal process available.

University Library Billing updated: 22 April 2008
Facilities:
Why no food or drink in the Library? This question comes up often and is a frequent point of debate within the Library. The basic issue is protecting the collection. Food and drink stains can damage library materials and make them unusable. Damaged materials may need to be removed from the collection and we don't have funds to replace them. There are similar issues with damage to furniture and equipment.

In addition to the direct damage to materials, food and drink attract insects and other pests which feed on the paper, starches, and other munchable components of books and paper. Liquid spills also promote mold growth, which damages materials and is unhealthy for people. Once pests and mold get a foothold, removal is difficult and may require the use of chemicals which we would prefer not to have to use. Good housekeeping -- keeping food away from books -- helps us avoid using chemical pesticides.

While we want to acknowledge the social aspect of libraries, we haven't yet found a balance that allows us to loosen the food and drink policy and protect the collection. Until then we will hope users will understand the consequences while we maintain our policy prohibiting food and drink.
suggest@library.ucsc.edu/td> 1 June 2006

redesigned 21 November 2006 || Contact (suggest@library.ucsc.edu) || Text Version

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