ILL provides service to eligible UCSC patrons at no charge; however, the cost of an ILL transaction can range from about $20 to $50. Please request only those materials necessary for your research, retrieve items promptly after being notified of their arrival, and return materials on or before the due date.
 

Overdue items are billable two weeks after their due date. Recalled items are billable if not returned within seven days of the recall date. You are responsible for keeping track of the due dates and statuses of your materials. Courtesy overdue notices are sent via email to the email address you have on file with ILL, generally about one week after the due date.

As of July 1, 2009, minimum replacement/billing fees are:

• $65.00 minimum replacement fee, up to the actual cost of replacement; some items cost significantly more
• $20.00 billing fee

Once you have been billed for an item, you will be blocked from using Interlibrary Loan and other library services.

When you return billed items, the replacement fee will be waived. The billing fee will NOT be waived. Please allow up to one business day for the removal of replacement fees.

If you would like to contest your fees, please complete the Billing Appeal Form.

If you believe you have returned an ILL item that is still checked out to you (or if you are being billed for the item), you may initiate a "claims returned" by emailing interlibrary loan staff or by filling out a billing appeal form. Either action will result in a search for the item. If the item is found, all associated charges will be removed from your account. If the item is not found, you are responsible for the replacement and billing fees for the item.

The following will NOT result in reduced/canceled fees:

• Failure to note due dates or to renew on time
• Lack of knowledge of loan regulations
• Disagreement with library or loan policy
• Inablility to pay overdue fees or other charges
• Failure to receive overdue or recall notices
• Unwillingness to take responsibility for materials loaned to a third party
• Appeals submitted 90 days or longer after the fine was assessed